Which file formats do you accept?
All files should be RGB, 8 bit and either jpeg or tiff. We cannot print RAW, PDF, psd, 16 bit, 32 bit or CMYK files.
How do I know if my order has been received?
You will receive a confirmation email from us after you place your order. If you do not receive an email within a few hours, please call us on 0117 930 0622 to check the situation.
I want to print some more images. Can I add them to my order?
Once your order has been sent, it cannot be modified. You will need to place another order with the additional images.
Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.
Can I cancel my order?
Please contact us to try to resolve the problem. It is not always possible to intercept the orders as they go through the printing process very quickly.
How long will it take for my order to arrive?
Where possible we aim to dispatch orders within 24 hours of receiving them for print orders. Canvas wrap and Acrylic Panel orders take around 7 days. You will receive an email informing you when your order has been sent. If you have chosen Recorded Delivery your order should arrive the day after it was sent.
I haven't received my order. What should I do?
If your order hasn't arrived after the relevant period of time, please check with your local sorting office to see if they are holding any packages for you. Otherwise, please forward your confirmation email with a short note of explanation to firstname.lastname@example.org so we can investigate from our end.
Can I send a ZIP file of my images?
You can't upload a ZIP file using the online ordering system, but if you find it easier you can email one through to email@example.com or use wetransfer.com if it is a large file. All email orders will incur a £1 handling charge. If you are ordering different print sizes or quantities it is easiest to create separate directories for each, named accordingly - size, paper finish, border/no border, quantity. Examples of this would be folders named 8x10 gloss border x2 of each or 6x4 lustre no border x1 of each. If you want different sizes of the same image please include the file in both folders.
How do I pay for my prints?
We accept credit or debit card payments for all orders. You can provide payment details online when ordering, or over the telephone. If you are picking your order up from our store you can also pay with cash.
Do you provide other alternatives for payment if I don't feel comfortable sending my financial details over the internet?
You can pay over the telephone with a credit/debit card. When placing your order please select Pay Later, ensure you include the correct telephone number and write in the Comments section that you will be paying over the phone. Once you have received your order confirmation you can telephone us on 0117 930 0622 to arrange payment, or we will call you.Your order will not be processed until we have received payment.
If you are picking your order up from our store you can pay with cash.